Effective Date: February 4th, 2026

Welcome to Team Sweven. These Terms of Use (“Terms”) govern your access to and use of the Team Sweven website, platform, and services (collectively, the “Services”), operated by Sweven Technologies, Inc. (“Sweven,” “we,” “us,” or “our”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

For questions, contact: [email protected]

1. Who We Are

Team Sweven provides business software tools, including AI-powered agents, CRM functionality, automation workflows, messaging features, scheduling, and related services.

Sweven Technologies, Inc. operates internationally, including in the United States and Europe.

2. Eligibility

You must be at least 18 years old and able to form a legally binding agreement to use our Services.

3. Account Registration

To access certain features, you must create an account. You agree to:

Provide accurate information

Maintain the security of your login credentials

Accept responsibility for all activity under your account

4. Subscription Plans and Billing

Monthly Subscriptions

Sweven is offered on a month-to-month subscription basis unless otherwise stated.

Annual Billing

Annual plans may include promotional pricing (such as two months free), subject to checkout terms.

Usage-Based Charges

Messaging services (including SMS, email, or third-party communication tools) may incur additional usage-based fees.

5. Refund Policy (No Refunds)

Sweven is a software subscription service. All payments are final and non-refundable, similar to other subscription software platforms.

Once a billing cycle begins, we do not provide refunds or credits for:

Partial months of service

Unused time

Account inactivity

Downgrades

Early cancellation

To avoid being charged for the next billing cycle, you must cancel your subscription before your renewal date shown in your account.

If you cancel, you will retain access through the end of your current paid period.

This policy applies to the maximum extent permitted by law. Certain jurisdictions may provide mandatory consumer rights that cannot be waived.

6. Acceptable Use

You agree not to misuse the Services. You may not:

Use Sweven for unlawful, harmful, or fraudulent purposes

Send spam or unsolicited marketing messages

Violate messaging regulations (TCPA, CAN-SPAM, GDPR, ePrivacy)

Attempt unauthorized access or disrupt system performance

Sweven may suspend or terminate accounts that violate these Terms.

7. AI Features Disclaimer

Sweven includes AI-powered agents and automation tools. You acknowledge that:

AI responses may not always be accurate or complete

AI tools may generate incorrect or unexpected outputs

You are responsible for reviewing and approving AI-driven actions

Sweven is not liable for decisions made solely based on AI-generated content

AI features are provided as assistance, not professional advice.

8. Compliance Responsibilities

You are solely responsible for ensuring your use of Sweven complies with all applicable laws, including:

Data privacy laws (GDPR, CCPA)

Marketing and messaging laws (TCPA, CAN-SPAM, ePrivacy Directive)

Industry-specific compliance requirements

Sweven does not guarantee regulatory compliance.

9. Intellectual Property

All software, trademarks, designs, and content within Sweven are owned by Sweven Technologies, Inc. or its licensors.

You may not copy, modify, distribute, or reverse engineer the Services without written permission.

10. User Content

You retain ownership of the content you upload (contacts, workflows, templates, business data). You grant Sweven a limited license to use it solely to provide and improve the Services.

You represent that you have the legal right to use and upload such data.

11. Third-Party Services

Sweven may integrate with third-party services (payment processors, messaging providers, calendars, etc.). Sweven is not responsible for third-party performance or policies.

12. Termination

You may cancel at any time through your account settings.

Sweven may suspend or terminate access if:

You violate these Terms

Your use creates legal or security risk

Required by law

Upon termination, access ends immediately after the paid period.

13. Disclaimers

The Services are provided “AS IS” and “AS AVAILABLE.” Sweven disclaims all warranties to the fullest extent permitted by law.

14. Limitation of Liability

To the maximum extent permitted by law, Sweven is not liable for indirect or consequential damages.

Sweven’s total liability shall not exceed the amount you paid in the prior three (3) months.

15. European Union Rights

If you are located in the European Economic Area, mandatory consumer protections may apply and are not waived by these Terms.

16. Governing Law

These Terms are governed by U.S. law unless local law requires otherwise.

17. Changes

We may update these Terms at any time. Continued use of the Services constitutes acceptance.

AI Agent & Bot Disclaimer

Effective Date: February 4th, 2026

Sweven provides AI-powered agents (“Bots”) that assist businesses with customer communication, scheduling, follow-up, and automation.

By using Sweven AI Agents, you acknowledge and agree to the following:

1. AI Agents Are Automated Tools

Sweven Bots are software-based automation systems and are not human employees, licensed professionals, or legal advisors.

2. AI Responses May Be Inaccurate

AI-generated messages may occasionally be incorrect, incomplete, outdated, or inappropriate depending on configuration and context.

You are responsible for reviewing workflows and ensuring responses are appropriate for your business.

3. No Professional Advice

Sweven AI Agents do not provide legal, medical, financial, or regulatory advice.

Any information provided by Bots is for general automation purposes only.

4. Customer Data and Compliance

You are responsible for ensuring that your use of Bots complies with:

GDPR and privacy laws

TCPA and marketing consent requirements

Industry-specific regulations

Sweven does not guarantee compliance.

5. Limitation of Liability

Sweven is not liable for actions, decisions, or outcomes resulting from AI-generated communications or automated workflows.

Questions

For support, contact: [email protected]